GetCutz Support

Email: getcutz@griphcon.com

We aim to respond within two business days.

When you write in, telling us the email address on your account, your phone's model and whether you are a client or a service provider lets us answer on the first reply rather than the third.

Common questions

How do I book an appointment?
Search or browse for a provider, open their profile to see the services they offer and when they are free, pick a slot and confirm. You can browse and book as a guest; creating an account lets you see your bookings again later and message your provider.
How do I change or cancel a booking?
Open the booking from your appointments list and use the cancel option there. Cancellation windows are set by each provider, so if the appointment is close, message the provider directly through the app — that reaches them faster than anything else.
I am not receiving notifications.
Check that notifications are enabled for GetCutz in your device settings, and that the app is signed in. Notifications about bookings and messages are sent to the account that made the booking, so a guest booking will not notify an account you create afterwards.
I cannot sign in.
Sign in with the same method you originally used — Apple, Google, or your email address and password. If you signed up with Apple or Google, there is no separate password to reset. If you are still stuck, email us and we will look up the account.
Nothing appears when I search for providers near me.
GetCutz searches within a radius of your location, so location permission has to be granted for results to appear. If permission is granted and results are still empty, there may be no providers signed up in your area yet.
How do I delete my account?
Use the account deletion page, or email us and we will process it for you. Deleting an account removes your profile and booking history.
I am a barber or stylist. How do I list my services?
Register as a service provider in the app and add your services, prices and availability. Services stay hidden from clients until you have finished setting them up.

Reporting a problem

To report a bug, an inappropriate message or a problem with another user, email getcutz@griphcon.com with enough detail to identify what happened — who was involved, and roughly when. Reports about conduct are reviewed and acted on.